Launch & Support

Launch day, step by step.

The whole process takes about three hours. Here's how.

Final testing

We test every page, every flow, every device before anything goes live.

Desktop

Tablet

Mobile

Technical checks

Speed, mobile, SEO, and security, all verified against our launch checklist.

Launch checklist

23 / 24

PageSpeed mobile

Lighthouse SEO

100

Security scan

running…

Go live

We take your store live and confirm everything works in production.

your-store.com

Live

Live in production

SSL

We stay and watch

For the first hours live, we monitor closely so nothing catches you off guard.

Uptime

100

Orders / hr

↑

Response time · last 60 min

Your hyper care period.

For your first three weeks live, you get priority support on everything. A bug, a question, a wrong click in the admin, we're on it fast.

Priority queue, no triage delay.

Same engineer who built it, still on call.

Daily check-ins, not weekly reports.

March / launch month

Go live

Hyper care

Mon

Tue

Wed

Thu

Fri

Sat

Sun

21 days of priority support, starting the moment you go live.

Support inbox

2 open

Search tickets…

#4821

Stock sync stuck on supplier feed

Active

#4819

Help editing the homepage banner

Looking

11m

#4815

Question about EU VAT setup

Resolved

#4810

How can I customize checkout fields?

Resolved

Open a ticket

Always supported,
never stuck.

Hit a problem? Open a free ticket anytime, and our team is on it.

Free, for as long as you're with us

No support tier, no per-seat pricing, no clock-watching.

Humans, not a bot wall

You reach the team that built your store, not a routing queue.

Support Center

Open a free ticket from our support center.

Fixes shipped, not promised

Real problems get patched, not added to a backlog you'll never see.

Stores we've launched.

Real stores, live and selling.

Tolga Semirli

Head of eCommerce, jolondo.de

Building a furniture eCommerce brand from scratch requires more than just a great platform. It requires the right partner. The Felu platform & team helped us launch quickly, scale with confidence, and achieve outstanding growth in our first six months. Their responsiveness, technical expertise, and continuous support have made a real difference for our business.

+ %

Revenue Growth

+ %

Total Orders

+ %

Organic Traffic

Esra Horata

Creative Director, Yess Creative Studio

As a creative agency, having a reliable technology partner is essential. Since partnering with the Felu team, every project has been delivered smoothly and with confidence. We’re now working on our 11th project together, and their consistency, technical expertise, and responsiveness continue to make them an invaluable extension of our team.

Project Completed

Deadline Compliance

Ronaldo Konmaz

Head of eCommerce, evinikendinboya.com

Since 2022, we have partnered with Felu for our brand, evinikendinboya.com. Their eCommerce platform, ongoing support, and commitment to improvement have been key to our growth. The team is consistently responsive, solution-oriented, and a trusted long-term partner. We highly recommend Felu to any business seeking a professional, scalable eCommerce solution.

Revenue Growth

+ %

Total Orders

+ %

Organic Traffic

Altug Aylıkcı

Founder, glutensiznokta.com.tr

I spoke with a lot of agencies launching the brand. Everyone was selling a 'package'. The team here actually walked us through the hard parts of e-commerce and stayed long after handover.

Revenue Growth

+ %

Total Orders

+ %

Organic Traffic

Hatice Erdogan

Founder, boyaavcilari.com

We’ve worked together since 2020, and they have built two outstanding eCommerce websites with custom product and affiliate features. Their expertise and ongoing support helped us grow our brand significantly without any digital marketing spend. They are reliable, proactive, and an excellent long-term eCommerce partner.

Revenue Growth

Total Orders

Organic Traffic

We handle launch.
We stay for support.

Launch day, step by step.

Final testing

Technical checks

Go live

We stay and watch

Your hyper care period.

Always supported,
never stuck.

Stores we've launched.

Launch with a team behind you.

We handle launch. We stay for support.

Launch day, step by step.

Final testing

Technical checks

Go live

We stay and watch

Your hyper care period.

Always supported,never stuck.

Stores we've launched.

Launch with a team behind you.

We handle launch.
We stay for support.

Always supported,
never stuck.